Ordering Information

All products are printed on demand through a carefully selected production partner. This helps reduce unnecessary waste and supports a more considered, sustainable way of making and shipping artwork.

Because each piece is made to order, your item is created especially for you once your purchase is complete.

Orders & Support

We want you to feel confident and happy with your order. If you notice an error after purchasing, please get in touch as soon as possible and we’ll do everything we can to help correct it before production begins.

Once an order has entered production, changes may not always be possible, but we will always do our best to support you where we can.

Faulty or Damaged Items

In the rare case that your item arrives faulty or damaged, we will offer a replacement or exchange.

Each case is reviewed individually so we can understand what’s happened and resolve it fairly and quickly.

If anything isn’t right, please contact us straight away so we can help:
📧 frances@francesmarcellin.com