FAQs - Frequently Asked Questions |
General Questions
What is Frances Marcellin Art & Illustration?
This is the online shop for original illustration-led work by Fran Marcellin, featuring prints, homeware and everyday objects inspired by nature, storytelling and human experience.
Each piece is part of a research-led creative practice and produced on demand through a trusted print partner, reducing waste and ensuring every order is made especially for you.
Are these original designs?
Yes. All artwork is original and created by Fran Marcellin. These are unique illustration-led designs that are not available anywhere else.
Ordering & Products
Can I see the product before ordering?
Each product page includes detailed images and descriptions to help you make an informed choice.
If you have any specific questions before purchasing, you’re welcome to contact:
📧 frances@francesmarcellin.com
Shipping & Delivery
How long will shipping take?
All items are printed on demand, with production typically taking 2-5 business days.
Once dispatched, delivery times vary depending on location. Tracking information is provided when your order ships.
Do you ship internationally?
Yes. Orders are shipped to most international destinations.
Shipping costs and estimated delivery times are calculated at checkout based on your location.
Returns & Exchanges
What if my item arrives damaged or incorrect?
If your order arrives damaged or has a production issue, a replacement or resolution will be offered.
Please email photos and details to: frances@francesmarcellin.com
Each case is reviewed individually so it can be resolved quickly and fairly.
Custom Orders & Commissions
Do you take custom requests?
Custom work and commissions are occasionally available depending on capacity.
If you’d like to explore a bespoke project, please get in touch: frances@francesmarcellin.com
Still have questions?
If you can’t find what you’re looking for, you’re welcome to get in touch at any time.
Most enquiries are responded to within 24-48 hours.
We’re always happy to help you find the right piece or answer any questions before you order.